Quality Policy
At Rock Marine SA, we are committed to providing, worldwide, the highest standards of chartering services. Our goal is to consistently meet and exceed the expectations of our clients, ensuring their satisfaction and building long-lasting partnerships.
We assure that our services are planned and performed in a standard and controlled way, following specific and defined procedures in the terms of our Quality System, which is consistent with the ISO 9001:2015 Standard.
To achieve this, we pledge to:
Deliver Exceptional Customer Service: We aim to provide personalized solutions adjusted to the needs and expectations of each one of our customer, understanding and fulfilling the unique needs of our clients.
Increase Customer Satisfaction: Our goal is the provision of high-quality services, to achieve business expansion and increase of our customers’ database and customer satisfaction level.
Foster a Culture of Continuous Improvement: We encourage a culture of continuous improvement of our service and resources, striving for excellence in every aspect of our operations.
Maintain Open Communication and Transparency: We believe in open and honest communication with our clients, partners, and stakeholders. We actively seek feedback and provide regular updates to ensure transparency and accountability.
Ensure Reliability and Timeliness: We understand the importance of reliable and punctual services and effective response to our customers’ requests. We are dedicated to meeting deadlines and delivering cargo safely and on time.
Cultivate a Culture of Safety and Well-being: We prioritize the well-being of our team members and promote a safe working environment and opportunities for development.
This Quality Policy serves as a framework for establishing and reviewing quality objectives, ensuring that we consistently deliver services that meet or exceed the expectations of our clients while maintaining the highest standards of safety, compliance, and environmental responsibility, whilst continuously improving the effectiveness of the Quality Management System.
This Quality Policy is available, known and understood by its staff, and available to interested parties, through communication channels and other methods. All company personnel are expected to implement this policy within the Company.
